NITEPASS NYC EVENTS
Support / 客服帮助
How can we help?
For help with NitePass events, tickets, sign-in or staff access, email our support team.
What to include
Describe what happened, the steps you took, the time, and your app version. For a ticket question, include the event name and order number if available. Do not send passwords, verification codes, card details or full ticket QR codes.
Finding your tickets
Sign in using the account used for your booking, then open Tickets. If a booking is missing or its status is unclear, contact support before making another payment.
Event details and refunds
Check the event page for the venue, admission requirements and refund terms. Contact support if you need help with a specific order.
Staff access
Open Settings, then Staff sign-in. Staff can access only events assigned to their work account. Contact support if an expected event is missing.
Account deletion
In the app, open Me or Settings and choose Delete account. Sign in with the Apple or Google account you want to delete, then submit the request on that page. Save the private receipt before submitting. Use it on this page to check progress and completion without signing in, even after deletion. The receipt is valid for one year. No automated confirmation email is sent. We will complete processing within 30 days or explain a delay and the next steps; submitting a request does not mean all records have already been deleted.
需要什么帮助？
活动、票券、登录或员工权限遇到问题，可以发送邮件联系客服。
反馈时请提供
问题描述、操作步骤、发生时间和 App 版本。票务问题可附上活动名称与订单号。请勿发送密码、验证码、银行卡信息或完整票券二维码。
查看票券
使用预订时的账号登录，然后打开“票券”。若订单缺失或支付状态不明确，请先联系客服核实，避免重复付款。
活动信息与退款
场地、入场要求和退款规则请查看对应活动页面。具体订单有疑问时，可以联系客服。
员工权限
在“设置”中选择“员工登录”。员工账号只能查看获授权的活动；应有活动未显示时，请联系客服核实分配情况。
账户删除
在 App 的“我的”或“设置”中选择“删除账号（注销）”，使用要注销的 Apple 或 Google 消费者账号登录，然后在该页面提交申请。请保存提交前生成的查询回执，之后无需登录即可查看进度与完成确认，也可以在另一台设备粘贴回执查询。不发送自动确认邮件。我们会在 30 天内完成处理，或说明延迟原因及下一步；提交申请不等于所有记录已经删除。