Privacy Policy / 隐私政策
Privacy Policy
1. Operator and scope
NitePass NYC Events is operated by 乐活. This policy explains how we handle personal information for event discovery, sign-in, orders and tickets, admission checks, and customer support. Contact Jeffjiale@gmail.com for support and privacy questions.
2. Information we process
Account information includes your sign-in email address, account identifiers, name, and optional phone number. When you use Apple or Google sign-in, we process identifiers and account details provided with your authorization. Apple's Hide My Email feature may provide a relay email address.
Ticketing information includes selected events and ticket types, purchaser or ticket-holder details, order amounts and statuses, payment and refund references, ticket status, and admission-check records. We also process marketing subscription and withdrawal records, privacy and deletion requests, and descriptions or attachments you send to support.
Service operation may generate network-request, error, and security records used to operate the service, troubleshoot issues, and prevent abuse. Language, appearance, and saved-event preferences may be stored on your device. Staff scanning uses the camera to read ticket codes and does not upload camera video as user imagery. Opening a map passes the venue location to the map service and does not mean NitePass collects your GPS location.
The Google sign-in SDK also declares collection of coarse location, device identifiers, and certain usage and other technical data for sign-in functionality or analytics. Coarse location does not mean we actively read device GPS. When you use a promotion code or link, NitePass stores an app-generated visitor identifier, the associated event, promotion source, and time for attribution, business reporting, and prevention of attribution-credential misuse.
3. Purposes
We use necessary information for authentication, account services, orders and tickets, payment and refund status, admission checks, customer support, privacy requests, service security, disputes, and necessary business records. Automated email and marketing delivery are disabled. Order, refund and event updates are stored in the app notification center; check them before attending an event. There are no system push notifications. Older marketing unsubscribe links remain available.
We do not sell personal information or use it for cross-app or cross-site targeted-advertising tracking.
4. Providers and disclosures
Apple and Google provide the sign-in methods you choose. Stripe processes payment details entered on its payment page; we process order details, payment status, and references needed for ticketing. Do not email payment-card details to our support team.
Authorized staff may access information needed for admission checks and ticket support for their assigned events. Hosting, storage, and security providers may process necessary information to deliver their services. We limit disclosure and access to service needs and require processors to protect personal information. When you choose a third-party sign-in, payment, or map service, also consult that service's privacy information.
We and our providers may process information outside your country or region, where data-protection rules may differ. We apply safeguards required by applicable rules for international processing. We may also disclose necessary information to meet legal obligations, protect service security, or handle disputes.
5. Retention and account deletion
Account information is retained for as long as needed to provide account services. Order, ticket, payment, refund, and admission information is retained as needed for fulfillment, refunds, disputes, and applicable record-keeping obligations. When those purposes end and no further retention basis applies, personal information that is no longer needed is deleted or de-identified. Logs, security records, and support information are retained only for their operational, security, or request-handling purposes. We review the need for retention; this policy does not authorize indefinite retention.
You can sign in and request deletion of your entire account through the app's account privacy settings, where you can view request status. We may verify identity to prevent unauthorized deletion. Within 30 days of receiving a privacy or deletion request, we will complete processing or explain why it cannot yet be completed and what happens next. Unused tickets, unsettled payments or refunds, or disputes may affect some data. We will explain the affected information, retention reasons, and review arrangements. Submitting a request does not mean all information has already been erased.
Deletion processing removes or de-identifies personal fields in the account and related records and revokes account sessions. Necessary transaction amounts, payment or refund references, and processing evidence may be retained where justified. Marketing suppression records are limited to what is needed to prevent further marketing. Operations staff also check relevant logs, backups, exports, and provider records. Information that cannot immediately be removed is restricted in access and use and remains subject to the cleanup process. A private deletion receipt is saved before submission. It lets you view progress and completion confirmation from Settings → Delete account without signing in, including after the account has been deleted. The receipt is valid for one year; save a private copy before changing devices or clearing app data. If lost or expired, contact support for identity verification.
6. Your choices
Use account settings to view or edit supported information, view notifications, and request account deletion. Send other access, correction, or privacy requests to Jeffjiale@gmail.com. Do not include passwords, verification codes, payment-card details, or complete ticket QR codes. Manage camera and other permissions in device settings; disabling camera access affects scanning.
7. Age requirements
This service is intended only for adults and is not directed to minors. Individual events may have higher admission-age requirements; consult the event page and venue requirements. If you believe a minor has provided personal information, contact Jeffjiale@gmail.com. We will verify and handle the matter through the privacy-request process in this policy.
8. Updates
We publish updated policies with their effective dates. Where changes require renewed notice or consent, we follow applicable requirements. This clause does not itself authorize new uses.
隐私政策
1. 运营者与范围
NitePass NYC Events 由乐活运营。本政策说明我们在提供活动浏览、账户登录、订单与票券管理、现场验票和客户支持时如何处理个人信息。隐私和客服问题请联系 Jeffjiale@gmail.com。
2. 我们处理的信息
账户资料包括登录邮箱、账户标识、姓名和你自愿提供的电话。通过 Apple 或 Google 登录时，我们处理该服务提供的身份标识以及你授权提供的账户资料。Apple 隐藏邮箱功能可能向我们提供转发邮箱。
票务资料包括所选活动和票种、购票人或持票人资料、订单金额及状态、支付或退款标识、票券状态、现场核销记录。我们还处理营销订阅和撤回记录、隐私及删除请求，以及你向客服提供的问题描述和附件。
服务运行可能产生网络请求、错误和安全记录，用于运行、排错和防止滥用。语言、外观和收藏等偏好可保存在设备上。员工扫码使用相机读取票券码，不将相机视频作为用户影像上传。打开地图会将场馆位置交给地图服务，不代表 NitePass 采集你的 GPS 位置。
Google 登录 SDK 的隐私清单还声明处理粗略位置、设备标识及部分使用和其他技术数据，用于登录功能或分析。粗略位置不等于我们主动读取设备 GPS。使用推广码或推广链接时，NitePass 会保存应用内生成的访客标识、所关联活动、推广来源及时间，用于来源归因、业务统计和防止归因凭据滥用。
3. 信息用途
我们将必要信息用于身份验证、账户服务、订单与票券履约、支付和退款状态、入场核销、客户支持、隐私请求、服务安全、争议处理和必要业务记录。当前关闭自动邮件和营销邮件。订单、退款与活动变更保存在 App 消息中心，请在出发前查看。本版本不发送系统推送；旧营销邮件的退订链接仍可使用。
我们不出售个人信息，也不将个人信息用于跨应用或跨网站的定向广告追踪。
4. 服务提供方与披露
Apple 和 Google 为你选择的登录方式提供身份服务。Stripe 处理其支付页面中的支付资料，我们处理票务履约所需的订单、支付状态和关联标识。请勿通过客服邮件发送银行卡详情。
获授权的工作人员可以访问其所分配活动中完成验票和票务支持所需的信息。托管、数据存储和安全服务提供方可能为提供相应服务处理必要信息。我们按服务需要限制数据提供和访问，并要求受托处理方保护个人信息。你主动使用第三方登录、支付或地图服务时，也应查阅该服务的隐私说明。
我们及服务提供方可能在你所在国家或地区之外处理信息；不同地区的数据保护规则可能不同。涉及跨境处理时，我们会采取适用要求下的保护措施。我们也可能为履行法律义务、保护服务安全或处理争议披露必要信息。
5. 保存与账户删除
账户资料在提供账户服务所需期间保存。订单、票券、支付退款和核销资料按履约、退款、争议处理及适用记录义务所需期间保存；这些目的结束且没有继续保留依据时，删除或去标识不再需要的个人信息。日志、安全记录和客服资料仅按其运行、安全或处理请求所需目的保存。我们复查保留必要性，不将本政策作为无限期保存的授权。
你可以登录 App，在账户隐私设置中申请删除整个账户并查看处理状态。我们可能核实身份以防止未经授权的删除。收到隐私或删除请求后，我们将在 30 天内完成处理，或向你说明不能完成的理由和后续处理安排。未使用票券、未完成支付退款或争议可能影响部分数据的处理；我们会说明受影响资料、保留理由和复查安排。提交申请不表示所有信息已立即删除。
删除处理包括删除或去标识账户及关联记录中的个人资料，并撤销账户会话。必要交易金额、支付退款标识和处理证据可在有依据的范围内保留。营销抑制记录仅保留防止再次营销所需的最少信息。运营人员会同时检查日志、备份、导出副本和服务提供方的相关记录；不能立即清理的资料将受到访问和用途限制，并按处理安排继续清理。提交前会保存专属注销查询回执，之后可从“设置 → 删除账号”查看进度与完成确认，无需登录，账号删除后仍可查询。回执有效期为一年，更换设备或清除数据前请保存副本并妥善保管；丢失或过期可联系客服核验身份。
6. 你的选择
你可以在账户设置中查看或修改支持编辑的资料、查看消息通知，并发起删除申请。其他访问、更正或隐私请求可发送至 Jeffjiale@gmail.com。请勿在请求中附上密码、验证码、银行卡详情或完整票券二维码。你可以在系统设置中管理相机等权限；关闭相机权限会影响扫码功能。
7. 年龄要求
本服务仅面向成年人，不面向未成年人提供服务。具体场次可能有更高的入场年龄要求，请以活动页面和场地方要求为准。如果你认为未成年人向我们提供了个人信息，请联系 Jeffjiale@gmail.com，我们会核实并按本政策的隐私请求流程处理。
8. 政策更新
更新后我们会公布新版政策及生效日期。对于需要再次告知或取得同意的变更，我们按适用要求处理，不因本条自动视为你同意新的用途。